Account & verification
Keep your profile trusted
Get help with profile details, verification, photos, and account access.
Account questionsHelp centre
Clear answers for your account, your privacy, and your matchmaking journey. Start with a topic or reach our support team directly.
Start here
Choose the area closest to your question and we will take you to the most useful place.
Account & verification
Get help with profile details, verification, photos, and account access.
Account questionsMembership & plans
Compare plans, learn about activation, and find answers about membership changes.
View membershipSafety & privacy
Review privacy choices and learn how to use MyDearPartner with confidence.
Privacy informationPersonal support
Ask a question, report a concern, or follow up on an issue with a real person.
Contact supportQuick answers
For the full library, browse every question by category on our FAQ page.
See all frequently asked questionsYes. You can create a profile and explore the platform without paying. Membership plans are available when you are ready for additional access.
Profiles are reviewed, and eligible members can complete identity verification. Look for verification information on profiles and use the report or block tools if something feels wrong.
Yes. You can review the available plans and request a membership change from the membership page. Our team can help if you have a question about an active plan.
Signed-in members can open and follow a private support ticket. For a general enquiry, use the contact form and our team will respond there.
Still need a hand?
Signed-in members can create and follow a private support ticket. For a general enquiry, contact the team directly.